Operating responsibly

We are dedicated to operating responsibly in all areas of our business.


Consecutive Gold Awards from the Royal Society for the Prevention of Accidents (RoSPA)


Volunteering hours


RIDDOR incident rate


Donated in charitable giving


What this means to us

  • We don’t just “do the right thing” – we are committed to reducing our impact on the environment, managing our supply chain more effectively and ensuring we actively manage our code of conduct policies to minimise any risks to the business and our wider stakeholders
  • Running our operations effectively and considerately is essential for driving efficiencies, saving costs and protecting resources
  • We are constantly striving to develop a zero-harm workplace, and we aim to achieve industry-leading safety performance, which is firmly embedded within our culture
  • We are proud to support the local communities where we operate. We actively support volunteering, encouraging our employees to take part in fundraising activities and give time to local causes

Build a zero-harm culture

The wellbeing of our people, our customers and the communities we work in is our highest priority. We always put safety first and never compromise.

A safety-first strategy is in place to ensure zero harm and although this is well embedded into our culture and operations, we are never complacent. Core to our values is the Spirit of “SAFE”, which underpins all activity and empowers our people to challenge anything unsafe.

We have a dedicated compliance function, invest in regular compliance and safety training and have robust safety processes and systems in place. These, coupled with a strong focus on behavioural safety and stringent audit regimes, ensure we maintain zero harm.

The execution of our safety strategy resulted in a 0.00 RIDDOR incident rate and being awarded our 17th consecutive RoSPA Gold Award in the year.

Manage our resources in a responsible way

It is our aim to always manage our resources responsibly. In the year we improved resource management, scheduling efficiency and stock management. We also introduced measures to minimise waste and reduce single-use plastics across our operations. Working with the Carbon Trust, we will monitor and accurately measure the positive impact of managing our resources in ever increasingly responsible ways.

Engage our supply chain to become more sustainable

Our focus in FY21 will be to reduce the carbon impact across or supply chain, as well as our own operations, and sub‑contractor and supplier sustainability credentials will play an increasingly important part in our pre-qualification and selection processes.

Engage with external bodies to identify evolving regulation and shape future policy

We engage with, are members of and have senior representation on, several relevant industry bodies and groups, including the Independent Networks Association (INA), the Energy and Utilities Alliance (EUA), the Renewable Energy Association (REA) and the House Builders Federation (HBF). Industry body representation and participation provide a platform for industry collaboration, to share insight and to engage and influence government bodies on future policy, and we take a proactive and collaborative approach to this.

Promote integrity and reduce compliance risk

Integrity is one of our core Spirit values and we expect, and nurture, integrity in everything we do. We set clear expectations on how our people behave and operate and this is set out in our code of conduct. We also provide additional training and coaching on areas including data security and anti-bribery, to ensure that we remain compliant on specific focus areas.

Give back to the community

We are committed to giving back to our communities and supporting charitable causes, and we encourage and enable our people to take part in volunteering and fundraising activities. Through our “Community Spirit” initiative, the Group has established a partnership with Bluebell Wood Children’s Hospice and Bury Drop In, a local homeless charity. We support them, along with several national charities, through a variety of volunteering and fundraising initiatives. In the year, our people spent 127 hours volunteering and we donated £5,200 in total from fundraising activities.