To ensure that we can continue to provide the best possible service to you, please note the following important updates:
Emergencies and safety related service provision
We want to reassure you that we remain fully resourced and available for all emergency and safety related work. Our office-based teams have also been working effectively from home since 17 March, with no impact on our service to customers. Our approach to maintaining this essential service provision is to:
- Prioritise call out work, with safety being our number one priority. This includes accidents, fire calls, risk to people or property and dangerous occurrences
- Continue to work closely with our supply chain to maximise the availability of materials and equipment. We have already increased our stock levels of joints, cable and other frequently used materials to enhance our resilience for fault work
Enhanced emergency services to critical sites:
- We will focus our effort and resources on providing an enhanced and prioritised emergency service provision to sites providing critical services to the nation. This includes hospitals, food manufacturing plants, electricity generation sites and medical research facilities
- We are also providing free of charge, proactive electrical inspection services to these sites to ensure that we further protect the critical infrastructure that powers the UK’s most crucial services at this time
Non-emergency and routine maintenance services
We commit to keep you fully updated on the status of other, non-emergency work we have planned. In summary:
- Routine maintenance and non-essential construction projects may be delayed as we prioritise emergency work that will protect the critical infrastructure that powers the UK’s most crucial services
- The restoration of supplies and attendances to coincide with other parties, such as cross boundary isolations and fault location, will be our secondary priority
Safeguarding the wellbeing of our people and the environments they work in
- We will undertake our own site-specific risk assessment, which may result in a consultation with you to agree special measures that are, or need to be, taken. If we consider the risk to our people is too great, we may demobilise our workforce until suitable protection measures can be put in place
- Our Key Worker field-based engineers continue to follow all strict hygiene measures from the Government and Public Health bodies, as part of our existing stringent health and safety procedures, to ensure they can undertake works while keeping themselves and the public safe.
We will continue to follow Government advice and respond to this evolving situation. We have an important responsibility to keep your, and the UK’s, critical infrastructure powered and operational and we are doing everything on our power to ensure that this is the case.
We would like to thank our customers, our people, and our partners for their incredible resilience, hard work and support during these challenging times.
If you need to contact us or would like to discuss this update in more detail, please contact us using the following email addresses which are being monitored constantly.
For maintenance: firstname.lastname@example.org
For sales: email@example.com
For accounts: firstname.lastname@example.org
and for all other enquiries email email@example.com
If you require an emergency callout, please use the emergency number which can be found on your maintenance portal.
Richard Jupp, Managing Director